Frequently asked questions
FAQ
Welcome and arrival
Is there a reception desk on site?
There is no physical reception desk in the Optis residences. Access is fully self-service, using a secure key box.
How do I access the apartment?
Access codes are sent on the day of your arrival via WhatsApp.
Can I arrive at any time?
Yes — thanks to self check-in, you can access your accommodation at the time that suits you once check-in opens.
With our secure key boxes, you can arrive at any time from 4 pm
What are the check-in and check-out times?
- Check-in: from 4 pm
- Check-out: by 11 am
Support during your stay
Who should I contact if there is a problem?
A phone number and an email address are provided after booking. Our team is available 7 days a week.
Booking and flexibility
What are the booking conditions?
- Flexible rate: free cancellation up to 48 hours before arrival
- Non-refundable rate: no refund
Can I change my booking?
Changes are possible depending on the conditions of the chosen rate and subject to availability.
Is a deposit required on arrival?
We only ask for a deposit in certain cases, in particular for last-minute bookings. In that case, a pre-authorisation is placed on your card, meaning the amount is held but not charged. The hold is released on the day of your departure provided the apartment has not been damaged.
Services and amenities
Is there parking?
Only the Colonel residence has parking (€6/night, subject to availability).
Are the apartments equipped?
Yes, every apartment is fully equipped for a comfortable stay (kitchen, bedding, bed and bath linen, etc.)
Are pets allowed?
No, pets are not allowed in the Optis residences
Optis Immo house rules
Can I smoke in the apartment?
No, smoking and vaping are strictly forbidden
Can I host an event?
No, events are not allowed
What rules must I follow?
- Respect for the accommodation and the neighbours
- Quiet hours between 10 pm and 8 am
- Return the accommodation in good condition
Can I exceed the apartment's capacity?
No, for safety and insurance reasons
Options and requests
Can I request an invoice?
Yes, on request by email: comptabiliteoptis@gmail.com
Do you offer additional services (breakfast, early check-in, late check-out)?
These options are available on request and subject to availability
Guest reviews
Can I leave a review?
Yes, via your booking platform or Google